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Customer Experience Maps

General Template for the creation of Customer Experience Maps

Customer_Experience_Map_Template

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Anyone in UK who uses the The Daily Mail App, try

Anyone in UK who uses the The Daily Mail App, try this... go into the app settings and turn off Ad personalisation and data collection then go to any story and story scroll through the photos... this image appears where an ad would be and guess what you can’t close it, you have to shut down the App and reopen it. Yet with personalisation agreed you can close an Ad fine.... is this a very convenient bug? or a company putting revenue ahead of #customerexperience ???

The Fundamental Objective of Every Business is to

#strangertoadvocate how do you get someone you don

#strangertoadvocate how do you get someone you don’t know and does not know you to tell everyone how great you are (The goal of most businesses today)? Break your #customerjourney into a #customerjourneymap using #processmapping and #customerexperiencemapping to identify the #gapanalysis

#strangertoadvocate is the fundamental journey a c

#strangertoadvocate is the fundamental journey a company looks to take customers on. Breaking this journey into to steps and overlaying this on your business is the starting point of establishing how to build business #processmapping #customerexperience #businessgrowth #costsaving #revenuegeneration

It would be easy to say #customerexperience and ye

It would be easy to say #customerexperience and yes it absolutely is but I’ll be sharing an approach for SME’s in coming months #strangertoadvocate #sme

Interested whether others use wire-framing or mock

Interested whether others use wire-framing or mockups when scoping #dynamics365, are we unique in using them to bring text requirements to life for our customers or do others do the same? if so, what software do you use to make them? #userexperience #visualizations

Reduce cost and increase revenue...do more with le

Reduce cost and increase revenue...do more with less, simple right? Defined correctly with focus on core business process not exceptions & translated effectively into system requirements #Dynamics365 will Accelerate and reduce effort of all your processes (not just sales) while providing great #customerexperience

CRM Customer relationship management is such an un

CRM Customer relationship management is such an understated name for Dynamics 365, once upon a time a CRM did just that, it managed the customer relationship. Today, its an innovation platform. I get asked a lot “is this possible”, in short, the answer is always yes, technically but commercially, ask is it feasible and sensible.... ⠀
#d365 #dynamics365 #customerexperience #userexperience

One of the most important goals of any Digital tra

One of the most important goals of any Digital transformation project is to make your teams lives easier. Your people not engaging and embracing new platforms will be a big factor on the success of your project.

So, reduce activity duplication, automate repeatable tasks, reduce bureaucracy, create great user experiences and enable them to shape it, don’t just focus on management reports... Make their jobs easier and they will spend more time focusing on making your customers experience great. #digitaltransformation #userexperience #customerexperience

From Google Winning the Zero Moment of Truth by Ji

From Google Winning the Zero Moment of Truth by Jim Lecinski, great free read and the reason why #customerexperience is essential, deliver a good one and they will tell friends, deliver a great one and they’ll tell the world! #ZMOT #greatread

With economic turmoil ahead, it’s even more impo

With economic turmoil ahead, it’s even more important to focus on your #customerexperience challenging times are ahead

Creating great customer experiences inevitably req

Creating great customer experiences inevitably requires a digital platform, why reinvent the wheel, CRM has moved on so much #crm #dynamics365 #microsoft

Love this, Interpret it as you see fit and use it

Love this, Interpret it as you see fit and use it however you can benefit

So #Microsoft licensing bootcamp today, maybe, jus

So #Microsoft licensing bootcamp today, maybe, just maybe the licensing model is a little too complex.... but what is the balance between commercial effectiveness, fair use management and #customerexperience....

Never underestimate the power and the challenges o

Never underestimate the power and the challenges of #data it’s really not just like MS Excel all the time...

10 steps to building great #customer experience pl

10 steps to building great #customer experience platforms

Use #experiencemaps and #designthinking to identif

Use #experiencemaps and #designthinking to identify customer pain in dealing with your organisations https://intelligentcx.com/customer-pain-relief-design-thinking/ #customerexperience #intelligentcx

We are #DigitalTransformation & #CustomerExperienc

Great Image, #GreatQuote, #GreatRead from 'Change

Great Image, #GreatQuote, #GreatRead from 'Change The Culture, Change the Game'

#ChangeTheCulture
#CustomeExperience
#IntelligentCX
#Factor6Culture
#LeadershipAndCulture
#Leadership
#CompanyCulture
#BusinessCulture

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